Terms & Conditions

SECTION 1 – XPERTECS CONTRACTUAL IN-HOME & ONLINE TERMS OF SERVICE

When conducting business with Xpertecs LLC you accept our terms of service which are found here (on this page): https://xpertecs.com/terms/

Any form of verbal confirmations, text confirmations, pen or electronic signatures will be considered legal and binding contracts and it means you accept the terms and conditions found below.

SECTION 2 – ARIZONA LICENSE INFORMATION

Xpertecs LLC is a Licensed, Bonded, and Insured Company according to Arizona State Requirements.

We are Licensed as a General Contractor, Electrical Contractor, Plumbing Contractor, and Low Voltage Communications Contractor. We are also licensed for Burglar Alarms.

ROC License #’s 308518, 339529, 341079, 342792 | BTR # 20789

Maricopa County Air Quality Department Subcontractor Registration # CMP024750

 

SECTION 3 – ARIZONA REQUIRED REGISTRAR OF CONTRACTORS CONTRACT STATEMENT

The property owner has the right to file a written complaint with the registrar for an alleged violation of ARS section 32-1154, subsection A, e.g. non-performance violations, for new home builds or other new building construction, within two years after the earlier of the close of escrow or actual occupancy, and for all other projects, within two years after the completion of the specific project. 

ROC Telephone Number is: 602-542-1525

ROC Website is: www.roc.az.gov

 

SECTION 4 – GENERAL TERMS:

As a service provider we are careful to complete your services in a timely manner and produce quality results in the process. As such any customer doing business with Xpertecs LLC must accept the following terms:

• All additional/undisclosed requests/alterations or requirements during the service are subject to additional fees. No additional work will be started outside the proposed scope without a signed change order or written consent.

• Any misrepresentation of the necessary work to be performed or products to be used may require a price change.

• All obtrusive furniture or equipment unrelated to the job must be cleared by the client from the work area prior to the technician beginning work.

• If the work area must be cleared by the technician so that work can be done safely and properly, moving charges will apply and be billed separately.

• Technicians only move job specific equipment & furniture.

• Any furniture over 35 pounds that needs to be moved for work to begin must be done prior to the technician’s arrival for our employees to safely work and reach the work areas.

• Xpertecs LLC is not liable for floor, furniture or other damage when required to move any objects for the customer so work can be completed.

• Appointment cancellations must be given 24 hours in advance. Failure to give appropriate notice will result in a minimum $155 cancellation charge.

• If a technician arrives at the service location and work is unable to be performed for reasons unrelated to Xpertecs LLC there will be a minimum $155 trip charge.

• If the customer is not ready at the agreed upon arrival time for work to begin or for work to be completed in a timely manner, technician wait time will be charged at $30/per quarter hour per technician until customer is ready and will be billed separately to any agreed upon charges.

• Actual technician arrival time can be +/- 15 minutes from appointment time unless a window of time is provided for arrival. Please plan accordingly.

• Payment must be made the same day as work is completed.

• The price written on any agreement before physically seeing the work required is only an estimate, any required price change will be agreed to on site with available adult.

• Adult individuals who will make final decisions MUST be present during the service time or be able to make themselves available when questions need to be answered.

• Customer must reschedule appointment 24 hours ahead of time if there is a chance work cannot be completed on time because of a delay on the customer’s part.

• Customer allows Xpertecs LLC to take photos of any completed work for showcasing, advertising or any other use deemed appropriate by Xpertecs LLC.

 

SECTION 5 – WARRANTY INFORMATION:

Xpertecs LLC offers a 365-day labor warranty, defined as: if our labor is/was defective or caused a defect we will repair at no cost to client, granted the issue only occurred from normal wear and tear. The warranty expires at 12am on the anniversary of the job’s completion.

Xpertecs LLC offers a 365-day material warranty, defined as: any materials installed inside a wall (or possibly on or outside the wall e.g., drywall or conduit), and is considered to become a permanent part of the building structure in which the building suffers from its removal and cannot function properly anymore, and would require a contractor to replace or remove, such as cabling, drywall, framing, and piping, if these items were found to be defective or caused a defect we will repair at no cost to client, granted the issue only occurred from normal wear and tear. The warranty expires at 12am on the anniversary of the job’s completion. This warranty does not include any items or information found below or is for finish products or items such as furniture or fixtures.

We offer a 20-business day normal wear and tear warranty on all electronics.

• Free labor and replacement if needed within the first 20 business days from job completion or initial working test of electronic hardware whichever comes first.

• After 20 business days any warranty must be handled by the manufacturer directly.

• Send us pictures and proof of the issue we will forward it to the manufacturer, any costs associated with warranty replacement will be billed to the client.

• Labor costs to remove, replace, repair the “broken or non-working” part after the first 20-business days will be billed separately to the client and is not part of any warranty provided by Xpertecs LLC.

• All electronics are to be considered special order items and they cannot be returned or refunded once the purchase has been completed. Replacement is possible if the part was received in a damaged or non-functioning state in the first 20 business days, starting with the day the job was considered completed or the parts were tested and found functioning properly.

We do not warranty any kitchen or cooking type appliances or non-permanently attached appliances, all of these appliances must be ordered by the client and provided for our installation. We do offer a 20-business day labor warranty for all installed appliances.

We offer a 20-business day normal wear and tear warranty on any parts or materials not considered electronics, or have electronics built in.

• Free labor and replacement if needed within the first 20 business days from job completion with a comparable part or item, we will always try for an exact match but if the item is no longer available a close match will be acceptable.

We do not warranty any “Act of God” damage or any kind of bird, rodent, dog, cat, or any other animal damage, if animal damage or “Act of God” damage is found all labor and parts will be billed to the client and they will be responsible for all costs associated with repairs and replacements. We do not work directly with client insurance companies, and we will not provide invoices to meet insurance requirements unless the client pays for our time in producing a detailed invoice with all requirements that insurance companies ask for. 

Xpertecs LLC does NOT warranty any products provided by our clients. Xpertecs LLC also does NOT warranty LABOR for any products provided by our clients since we cannot guarantee the products’ authenticity or quality. We have a Zero “0” day labor and material warranty policy on all products provided by our clients.

 

SECTION 6 – ESTIMATE AND/OR INVOICE PRICES

Prices reflect what we have seen, heard, or have been told about the project, if any changes are required or a non-typical situation arises prices and costs may be subject to change.

Cost/Prices are typically good for 14 days. Prices on some electronics can often change drastically overnight, any drastic changes may require a change in overall price, we reserve the right to call back an estimate if costs have drastically changed since we sent it to you.

 

SECTION 7 – PERMITS & PERMITTING

Permit Fees are not included in the Estimate (unless added as a line item). All additional permitting costs and associated work will be extra to the estimate, bid, or invoice pricing if a permit is required or obtained.

Any costs for work required beyond the work originally proposed will be extra if the AHJ/inspector asks for additional work to be done not included in the proposal.

 

SECTION 8 – CONTRACT TERMINATION OR STOP WORK

Xpertecs LLC may terminate the contract at any time if the employees are being mistreated, harassed, or physically abused or attacked by the customer. We may also stop work or after repeated attempts terminate the contract if a payment per the payment schedule was requested but not honored after 48 hours. Any unpaid fees, costs, materials and/or labor will be billed, sent to collections, and/or a mechanical lien will be placed on the home or business. Any fees paid are considered non-refundable if we must stop work or terminate the contract.

The client may terminate the contract at any time for non-performance. Meaning if we are not meeting the quality required by the ROC in completing the project you may give us a 14 day non-performance notice, where we will have 14 days to remedy any situation. If the client decides to terminate the contract we will calculate the work performed and any additional money received will be refunded. Non-refundable items will remain with the client and no refunds will be given for those materials/products. If the customer owes Xpertecs LLC any money for performed work an invoice will be sent.

 

SECTION 9 – ACCESS CONTROL INFORMATION

Access Control Systems will always be set in Fail-Safe mode (meaning if power fails the system unlocks all doors). Fail-Secure (locked under all circumstances) is also an option but the owner must ask in writing and take any necessary steps to ensure access is possible under any circumstance for themselves.

Because we use push-bars or door knob (hardware) which allow for free egress of the building, we consider the door as “normal locking arrangement” and build around those code requirements. An AHJ/Inspector may still consider the doors as “special locking arrangement” within certain cities and may ask for additional safety hardware such as a motion sensor and/or REX button. Under these circumstances we would have to provide you with a change order, and all new costs would be extra to the original proposal.

We advise all Access Control Systems to be connected to your buildings Fire Alarm, In case of an emergency, firefighters will have easy access into the building. Costs with connecting to your buildings Fire Alarm system is not included in the estimate. A Fire Relay is required at which point we can quote you on the costs to run a line to the relay. We advise you to ask your Fire Alarm company regarding the installation of the relay, or even connecting to the Access Control Panel and Power supplies. Xpertecs LLC will not be held accountable for any entry/exit issues in case of a fire.

Kisi Annual Cloud Software Subscription Costs:

• $300 / Per Door / Per Year
• Subscription to be charged at install.
• Credit card must be on file.
• The subscription is renewed annually. The renewal payment occurs 30 days prior to the anniversary of the subscription and is paid for the next full year of service. Please keep your credit card up to date so we don’t have any lapse in service.
• Subscription costs may change from year to year. We do not grandfather your price in.

 

SECTION 10 – CREDIT/DEBIT CARD AUTHORIZATION & USE

Credit/Debit Card charge issue? Send an email with your issue to: admin@xpertecs.com

If you provide a credit card, you are authorizing Xpertecs LLC to make charges to it per the payment plan or charges listed online, electronically, on your estimate, on your invoice, on your change order, on your payment plan, for any recurring subscription costs, and for any additional noted charges, late fees, interest charges, and/or for a 3% surcharge in addition to the contract terms.

You furthermore will not go directly to your credit card company to do a chargeback before discussing any issues directly with Xpertecs LLC and have given us a chance to remedy any issues you may have within a 14 day minimum period of time. Please understand by signing the invoice, estimate, change order, or verbally asking us to begin work on a project you are authorizing Xpertecs LLC to charge your credit card lawfully when you provide us with a card. Verbal confirmations and text confirmations on starting a job will be considered legal and binding.

Changing your mind about a job, service, or product and or terminating a contract does not give you authorization to do a chargeback on the card, please discuss all issues with Xpertecs LLC and give us a minimum 14 days to remedy the issue and do a proper refund if necessary. Send an email with your issue to: admin@xpertecs.com 

We hold the right to hold your card on file and to also charge your card when a balance becomes due and to charge it for any additional noted charges, late fees, interest charges, and/or for a 3% surcharge on every transaction.

GENERAL OVERVIEW 

This website is operated by Xpertecs LLC. Throughout the site, the terms “we”, “us” and “our” refer to Xpertecs LLC. Xpertecs LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing anything from us, be it an online product, subscription, or in-home service, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Xpertecs LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Xpertecs LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of PO BOX 6214 Glendale Arizona US 85312.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@xpertecs.com[/vc_column_text][/vc_column][/vc_row]